Your satisfaction is very important to us! If you need help with a service or product, feel free to email directly at hello@raffcoclothing.com.

First, check below for the answers to many common questions.

Returns & Refunds

I accept returns within 30 days if you are unhappy with your purchase for any reason.

To start the return process online, email hello@raffcoclothing.com with the subject line “return.” Be sure to include your order number. In your message, please let us know what went wrong, so we can improve your experience for next time!

You’ll receive instructions by email for your return within 48 hours. Please note that if returning by mail, you are responsible for the cost of RETURN shipping.

Once I receive your returned item(s), your refund will be processed within 30 days (or sooner).

As a friendly reminder, all Raff Co. Clothing goods are carefully and lovingly handcrafted. Individual pieces may have slight irregularities. Please be careful when you try your order on! If an item becomes damaged in your possession, it can’t be resold, and precious revenue necessary for keeping this business alive will be lost. 🙁

If you want to keep your item but it needs an alteration or adjustment, send it back to the shop. See the next section.

Adjustments

Something not quite right? We’re here to help.

For Made to Measure and Fully Custom Garments, I guarantee the fit, and invite you to send your piece back for adjustments. There’s no additional cost the first time you use this service, per garment, within 30 days of delivery of your order.

For all other garments, including Made to Order and Ready to Wear, adjustments are assessed and priced case-by-case.

Email hello@raffcoclothing.com to start the process.

If for some reason your item can’t be adjusted, you will be notified in writing of your options, which may include:

• No change
• Reconstruction of your garment
• Other modification, TBD

You are responsible for return shipping. Please wrap your package securely, since I cannot be responsible for replacing items lost in the mail during return shipping. Unless delivering your garment in person, you must obtain tracking information from the carrier.

Your adjusted item will be sent back to you free of charge.

Loss & Damage

If your order had been lost or damaged in transit, Raff Co. Clothing is not responsible for refund or replacement. Please check your shipping information for accuracy.

Privacy

I respect your privacy. This website, like most, collects anonymous analytical information about visitors, such as IP address and general geographic location.

If you make a purchase, your email address will be collected during the checkout process and used only for order-related communication.

Raff Co. Clothing never sells or shares your personal information.

Other Terms & Conditions

All content on this site is the property of Raff Co. Clothing. No text, images, or logos may be used or reproduced without the written consent of Raff Co. Clothing. If you need to use content from this site, please request it in writing.

Thanks for your cooperation.